Tiveko

Support

Contact

If you need help with Tiveko, you can reach us through the following channels:

  • Email: soporte@tiveko.com
  • Business hours: Monday to Friday from 9:00 AM to 6:00 PM (Mexico City time, GMT-6)

Frequently Asked Questions

Account and Access

How do I create a Tiveko account? Visit our registration page and create your account with your email address. Once registered, you can create your organization and start managing events.

How do I recover my password? On the login page, click "Forgot your password?" and follow the instructions to reset it.

Events and Tickets

How do I create an event? From the admin panel, go to "Events" and click "Create Event." Fill in the event information, add dates, and configure ticket types.

What event modalities does Tiveko support? Tiveko supports three modalities: In-person, Online (with Zoom integration), and Hybrid (a combination of both).

Can I create free tickets? Yes. When creating a ticket type, set the price to $0.00 to make it free.

Payments

What payment methods does Tiveko accept? Tiveko processes payments through Stripe, accepting credit and debit cards (Visa, Mastercard, American Express).

In what currencies can I sell tickets? We currently support Mexican Pesos (MXN) and US Dollars (USD).

When do I receive payment for my sales? Payments are processed through Stripe Connect. Funds are transferred to your bank account according to Stripe's timelines for your country (generally 2-7 business days).

Integrations

How do I connect Zoom? Go to Settings > Integrations and click "Connect Zoom." You will be redirected to Zoom to authorize access. See our Zoom documentation for more details.

How do I connect HubSpot? Go to Settings > Integrations and click "Connect HubSpot." You will be redirected to HubSpot to authorize access.

Check-in and Attendance

How does QR check-in work? Each ticket generates a unique QR code. At the event, use the scan feature in the admin panel to register attendee entry.

How does online attendance tracking work? When creating a Zoom meeting from an event date, attendance is automatically synced every 24 hours after the meeting ends.

Report a Problem

If you encounter a bug or technical issue, send us an email at soporte@tiveko.com with the following information:

  1. Description of the problem
  2. Steps to reproduce it
  3. Screenshots (if applicable)
  4. Browser and device you are using

We will respond to your request within the next 24 business hours.